Nexom Aesthetics Returns Policy

Returns

You may return most items within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unused
• Unopened (seal/packaging intact)
• In original packaging
• In the same condition as delivered

For safety and quality reasons, certain products cannot be returned, including (but not limited to):

• Products that require refrigeration
• Items that have been opened, used, or tampered with (unless the product is faulty)
• Custom or special-order items unless agreed in writing
• Products purchased on clearance or marked non-returnable

Faulty or incorrect items

If you receive a faulty or incorrect product, contact us within 7 days of delivery with your order number and photos where relevant. We will arrange a replacement, credit, or refund as appropriate.

Refunds

Approved refunds are returned to the original payment method where possible. Refund processing typically completes within 5–10 business days after approval, depending on your bank or card provider.

How to Return

To request a return, please contact our support team at:

Once authorised, please return your item to:

Please include your order number and proof of purchase inside the parcel so we can process your return quickly.

Do not return goods without our authorisation. Unauthorised returns may not be accepted.

Cancellations

Orders may be cancelled before dispatch. If you have requested cancellation via your account, we will review and confirm by email.